TICKETING TERMS AND CONDITIONS

CONDITIONS OF SALE

General Ticketing Conditions of Sale

All tickets are sold or issued by Doers Knowledge Management Group Sdn. Bhd. (hereinafter referred to as "DOERS") as ticket/box office agent for the promoter (the "Promoter") responsible for the event for which they are sold (the “Event"). All claims in respect of the Event are the sole responsibility of the Promoter and DOERS has no liability to you. However, for certain Events, DOERS will be both Promoter and ticket/box office agent and will be responsible as both Promoter and ticket/box office agent. By ordering and/or purchasing tickets you agree, for yourself and for those for whom you are buying tickets or who hold tickets bought by you (you and each such person being a "Ticket Holder"), to be bound by these Conditions of Sale ("Conditions"):

  1. Tickets may be used by the Ticket Holder only to gain admission to the relevant Event and not for any other purpose. All tickets, whether purchased or complimentary, may not without the prior written consent of DOERS and the Promoter, be resold or offered for resale at a premium or otherwise (whether by on-line auction sites or otherwise) or be used for or in connection with advertising, promotion or other commercial purposes (including without limitation competitions and trade promotions) or to enhance the demand for other goods or services, either by the original buyer or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Entry may be refused if a ticket is damaged, defaced, forged or copied in any way or is not bought from the DOERS Box Office, Ticketing Kiosks, or other authorized points of sale.
  2. The Promoter may add, withdraw, reschedule or substitute artists or vary advertised programmes, prices, venues, seating arrangements or audience capacity.
  3. The Promoter may postpone, cancel, interrupt or stop an Event due to adverse weather, dangerous situations, or any other cause beyond its reasonable control.
  4. A refund or exchange on any ticket will only be made if an Event is postponed or cancelled by the Promoter. If a refund is made, DOERS may, to the extent permitted by law and agreed with the Promoter, retain any fee it has charged. Neither DOERS nor the Promoter shall be liable for any costs incurred by the Ticket Holder over and above the ticket price. The following conditions shall apply to all refunds made by DOERS on behalf of Promoter:
    1. Tickets purchased via credit cards will be refunded by automatic credit to the credit card accounts originally used to purchase the tickets. If such credit card accounts are no longer valid, no automatic refunds will be made and Condition (b) below shall apply;
    2. Tickets purchased through DOERS' Box Office and Ticketing Kiosks using payments other than credit cards shall be refunded in cash and refunds will have to be claimed at such Box Office during normal operating hours. Ticket holders must provide the booking summary email to claim refunds. The identity of the person receiving the refunds may be recorded by DOERS' Customer Service Officers.
      For the avoidance of doubt, complimentary tickets shall not be eligible for refunds or exchange.            
  5. The right of admission to the Event is reserved and is at the discretion of the Promoter and/or DOERS. In addition, all Ticket Holders are subject to DOERS' Conditions of Entry, available at www.vangogh.com.my or on request. Late arrival may result in non-admittance until a suitable break in the programme for the Event, as determined by the Promoter.
  6. The Promoter or DOERS may refuse admission to or evict anyone, without refund or compensation, whose conduct is disorderly or inappropriate or who in the Promoter's opinion or DOERS' opinion may be a threat to security or to the enjoyment of the Event by others.
  7. Travel to or from an Event is the sole responsibility of the Ticket Holder. Refunds or exchanges will not be made as a result of the alteration, late arrival, unavailability, postponement or cancellation of any travel services, whether by land, air or sea.
  8. DOERS or the Promoter may charge a fee for replacing tickets. DOERS or the Promoter may refuse to replace tickets for Events where seating is not allocated (general admission tickets) or if it cannot verify customer details. Full customer details and account numbers must be provided to replace tickets.
  9. Photography of any kind or video or sound recording is not permitted at or inside the venue for an Event, unless previously authorized in writing by the Promoter and DOERS, and the Promoter or DOERS may refuse entry to any Ticket Holder in possession of a device capable of such recording. The Promoter or DOERS may broadcast or telecast any Event and may use the Ticket Holder's image or likeness in any live or recorded video, photography or image.
  10. Persons attending an Event do so entirely at their own risk. The Ticket Holder voluntarily assumes all risks and danger incidental to the Event whether occurring before, during or after the Event, and neither the Promoter nor DOERS is responsible for any loss, accident or damage suffered, and accepts no liability whatsoever for any loss, damage, injury or death so caused.
  11. The Ticket Holder assumes all risks and liability for any medical conditions associated with attending an Event. The Promoter and DOERS shall bear no liability for any personal injuries, health problems or death sustained at an Event directly or indirectly resulting from any existing medical condition of the Ticket Holder.
  12. Persons under 18 years of age should seek parental consent before buying tickets or merchandise from the Promoter's or DOERS' website. By carrying out a transaction on such website, you certify that you are at least 18 years of age and you understand and accept these Conditions without reservation.
  13. The laws of Malaysia govern the sale of all tickets and Ticket Holders agree to submit to the exclusive jurisdiction of the Malaysia courts.
  14. If any provision of the Conditions shall be prohibited by or judged by a court to be unlawful, void or unenforceable then such provision shall be severed from the Conditions. The remaining provisions of the Conditions shall not as far as possible be changed or modified, and all other provisions of the Conditions not so severed shall continue in full force and effect.
  15. Doers Knowledge Management Group Sdn. Bhd. shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.


Additional Conditions In Relation To Changes In Prevailing Laws For The Purposes Of Curbing The Spread Of Covid-19 And Pre-Event Testing

  1. The Malaysia Government may, from time to time and for the purposes of curbing the spread of the COVID-19 virus, announce laws, rules or regulations ("Laws") which may, amongst other things, impact the overall capacity limits for Events, require changes in the configurations of seats or zoning within the venue and/or require the implementation of pre-event testing (RTK-Ag) for specified audience capacities. These Laws may prevent an Event from proceeding, or impact the feasibility of an Event proceeding or proceeding as originally planned, even after tickets have been sold, and we seek your understanding and cooperation regarding any changes made to the Event.   
  2. Please note that if the Laws require an overall capacity limits on the number of attendees after tickets have been sold for an Event, or if the specific show for which you have purchased tickets for is cancelled as a result of or in connection with the Laws, affected ticket holders will be offered another ticket of a similar price category for the same Event for another show date and/ time.  
  3. The Laws may mandate that RTK-Ag is required, before or after you have purchased a ticket for an Event. In such cases, please note that patrons who are unable to produce an original valid RTK-Ag result showing that they have tested negative for COVID-19 or valid RTK-Ag Exemption Notice at point of entry to the Event will not be allowed to enter.   Patrons must also produce their original NRIC/Passport for verification, a mobile device that has call and internet service to access your test results or vaccination status, and be able to check-in using their updated MySejahtera app.  There will be no refunds if individuals are denied entry from not having a valid RTK-Ag result showing that they have tested negative for COVID-19, or a valid RTK-Ag Exemption Notice, or if they do not have any other necessary items.   Photocopies, photographs, screenshots copies, or variations in format, of the required original items will not be accepted.
  4. If there are reasons that you are unable to undergo the Antigen Rapid Test (ART) or Polymerase Chain Reaction (PCR) test, please contact us at box_office@doformetaverse.com or +603 9055 5911 at least 72 hours in advance of the Event.
  5. Whenever RTK-Ag is required, patrons will have to bear all costs related to the RTK-Ags.
  6. Patrons are not allowed to stay in the venue beyond the validity period stated in their RTK-Ag test results.


CONDITIONS OF ENTRY

ENTRY TO VAN GOGH ALIVE EXHIBITION AT PAVILION BUKIT JALIL IS SUBJECT TO THE FOLLOWING CONDITIONS

  1. Admission time is strictly observed. Late arrival may result in non-admittance until suitable availability at the Exhibition’s discretion.
  2. Unless otherwise stated, children 5 years and below, infant in arms and accompanied by a fare-paying visitor can automatically enter for free.
  3. Photography and videography is encouraged, unless otherwise stated. No flash photography, selfie sticks, tripods or bulky photography equipment are allowed. Visitors found contravening this condition may have any images or recordings confiscated and/or deleted.
  4. We request that visitors switch their mobile phones to silent mode before entering the Exhibitions.
  5. Only food purchased from the food and beverage outlets in the Exhibition may be consumed within the Exhibition. Food or beverages are not permitted in any of the galleries at any time.
  6. Visitors who appear overly intoxicated may be refused entry at the Exhibition’s discretion.
  7. The Exhibition is a smoke-free facility. Smoking is permitted only in designated areas outside of the Exhibition.
  8. All visitors may be subject to a search, including bags, clothes and other possessions whilst at Pavilion Bukit Jalil (including Exhibition). Visitors who do not agree to be searched may be denied entry or escorted off the property.
  9. The right of admission is reserved and is subject to Doers Knowledge Management Group’, the seller’s and the venue’s Conditions of Entry. In the event that a visitor is escorted out of the Exhibition for any reason, or if a ticket has been purchased by a visitor who is not permitted entry, no refund will be paid in respect of the ticket purchased.
  10. In the event that a visitor found to have damaged any property or works in the Exhibitions, Doers Knowledge Management Group reserves all rights to claim for any loss, damage or expense suffered (including but not limited to legal costs), arising out of or in connection with any such damage.
  11. Merchandise related to any event may only be sold by parties approved by Doers Knowledge Management Group and may not be sold or resold by any other parties whether at or outside Pavilion Bukit Jalil premises.
  12. Last ticket sales are strictly at 9pm and the Exhibition closes strictly at 10pm, unless otherwise stated.
  13. Tickets are non-exchangeable or refundable once validated.
  14. Doers Knowledge Management Group Sdn. Bhd. shall not be responsible or liable in contract, tort, or otherwise, for any claims, expenses, damage and losses, which arise out of or in connection with your visit to the Exhibition. Nothing in this paragraph excludes the liability of Doers Knowledge Management Group’s negligence to the extent that such exclusion is prohibited by statute.
  15. We are dedicated to provide you with our best service and care. We seek your cooperation in the Mutual Respect. This is a place of fun and respect for staff and visitors. Bully or any threat of violence will not be tolerated. Be aware that our staff are also human beings and amenable to mistakes. Treat our staff with respect as how you wish to be treated.

PROHIBITED ITEMS

The following items are PROHIBITED and therefore not permitted into the Exhibitions: